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Go to Trustpilot website4.3 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.3 out of five star rating on Trustpilot

TrustScore 4.3


5,572 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Easy to fill out form

    Easy to fill out form got everything i needed from this insurer and more than i expected, good price in comparison to other

    Jacqueline Brooks
  • 5 out of five star rating on Trustpilot

    So far easy process and it apears i am…

    So far easy process and it apears i am covered for my needs. obviously the test of customer service arises when i may need help - hopefully this will not happen. thank you

    Carol
  • 5 out of five star rating on Trustpilot

    Fantastic to book insurance with

    Fantastic to book insurance with. simple straightforward user interface and clear on all points. excellent charge. happy with the cost too. can’t say better than that.

    Luna
  • 5 out of five star rating on Trustpilot

    I went online for car insurance they…

    I went online for car insurance they offered everything i need at what i thought was a good price and they were cheaper than my previous insurance company

    Jim Mcmillan
  • 5 out of five star rating on Trustpilot

    Good value easy to navigate on line

    Good value easy to navigate on line

    J Collier
  • 5 out of five star rating on Trustpilot

    Smooth transaction

    Needed to pay admin fee for registration change, nassima helped swiftly.

    Jaazy
  • 4 out of five star rating on Trustpilot

    Attentive and responsive…

    Very good listening to what my queries were and informative with the answers. the product seemed good at first but sadly with additional add-ons made it higher than preferred and the level of cover was not quite what i was looking for.

    Michelle Wadwell
  • 5 out of five star rating on Trustpilot

    Very easy and clear to change car on…

    Very easy and clear to change car on insurance

    mary.judges
  • 5 out of five star rating on Trustpilot

    Renewing my car insurance

    Renewing my car insurance the previous insurer increased the premium by an alarming amount, as i only do approximately 3000 miles a year i thought this to be extreme. i searched online and found a very good deal with prima. the prima online policy was easy to change to my requirements and was a very competitive price, e mailed documents to me the same day overall so far an extremely good experience.

    Ray
  • 5 out of five star rating on Trustpilot

    Very easy to navigate web page and all…

    Very easy to navigate web page and all information is clear. as they say you only find out how good your insurance company is when you make a claim,here’s hoping we will never get to this stage. many thanks prima.

    Ian Latchem
  • 5 out of five star rating on Trustpilot

    My experience was great

    My experience was great ! it was quick and easy ! also very helpful and provided me with a lot of information ! really recommend

    Israr Ulhaq
  • 5 out of five star rating on Trustpilot

    Everything went well they resent my…

    Everything went well they resent my policy details as requested

    Elaine and thanks for your order

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.