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Go to Trustpilot website4.2 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.2 out of five star rating on Trustpilot

TrustScore 4.2


6,411 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Very easy to follow the steps through…

    Very easy to follow the steps through msm

    CollectPlus Customer
  • 5 out of five star rating on Trustpilot

    Seamless 👏😲👏

    Seamless 👏😲👏

    Linda Kersh
  • 5 out of five star rating on Trustpilot

    Very quick and easy process

    Very quick and easy process. brought a used car so had to take out cover quickly…after a few days researching i realised that prima was a much better fit for a similar price to the telematics insurance i’d taken out.

    Felicity Masters
  • 4 out of five star rating on Trustpilot

    Very quick responses from prima staff…

    Very quick responses from prima staff to my queries. not being offered an online account seems a little odd but it all seems to work. good price for my car insurance and includes driving abroad.

    Mr Baldwin
  • 4 out of five star rating on Trustpilot

    Easy to follow for people of my age

    Easy to follow for people of my age

    Pamela
  • 5 out of five star rating on Trustpilot

    Perfect prima

    Took a new policy out with prima. all without fuss or problems. competitive rate. attempted to add additional drivers as family members wanted to drive also. unfortunately, this was not achievable. took a new policy with prima with all drivers, slightly more expensive (understandable, from 2 to 4 drivers now). old policy cancelled and credit issued. a seamless process.

    Mr Stirling Kane
  • 4 out of five star rating on Trustpilot

    My concerns were dealt with quickly and…

    My concerns were dealt with quickly and efficiently, making the whole process of updating my new address for my existing policy so easy.

    Guest
  • 5 out of five star rating on Trustpilot

    New policy

    Thanks gemma.

    Aytac
  • 5 out of five star rating on Trustpilot

    Good competative quote

    They offered everything i required. i only use my car for local short journeys so i did not need any extras applied, like courtesy car(my husband can run me around if i am without a car)they offered me a competative price, so i proceeded. it was quick and easy to do and they have emailed me all the documents i required.

    Denise
  • 4 out of five star rating on Trustpilot

    Buying the policy on line was easy…

    Buying the policy on line was easy enough, but the proof of the pudding is not buying from you but the service we get in return. ask me again at the end of the policy period and i can then rate the service, which along with all insurances i hope not to use!

    Ian Camp
  • 5 out of five star rating on Trustpilot

    Easy straightforward experience

    Easy straightforward experience

    Mr Ronald Bryce
  • 5 out of five star rating on Trustpilot

    Simplicity

    The whole experience from start to finish including paying was a breeze. all so simple without any complicated questions. well worth my star rating of 5.

    Mike

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.