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Go to Trustpilot website4.3 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.3 out of five star rating on Trustpilot

TrustScore 4.3


5,643 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Needed details changed

    Needed details changed. used live chat. esther changed everything over efficiently and fast. happy

    Scott
  • 5 out of five star rating on Trustpilot

    Very easy and direct...

    Very easy and direct...

    Benson Kusimo
  • 5 out of five star rating on Trustpilot

    My renewal for car insurance is due and…

    My renewal for car insurance is due and this is one of the cheapest. website was very easy to negotiate. haven't spoken to anyone at prima so can't give a view on customer service. fingers crossed i've done the right thing!

    Maureen
  • 5 out of five star rating on Trustpilot

    Simple and quick car insurance

    Seemed to be a very simple process. i found peima using go compare so my details were already uploaded. so far a 5 star experience

    Sally Petcu
  • 5 out of five star rating on Trustpilot

    The initial check is very quick

    The initial check is very quick. given time to review options before committing. quick service.

    OLUTUNDE EBENEZER
  • 5 out of five star rating on Trustpilot

    The information received was very good

    The information received was very good

    Alexander Johnston
  • 5 out of five star rating on Trustpilot

    Excellent service

    Excellent service. easy to pay even when offices closed at weekends.

    Keith Bird.
  • 5 out of five star rating on Trustpilot

    Joel was very helpful and helped answer…

    Joel was very helpful and helped answer my query very quickly superb service

    jojoessexhotmail.com
  • 5 out of five star rating on Trustpilot

    Please can you send me the insurance…

    Please can you send me the insurance details as i am having trouble. getting to download insurance papers. so please can you send by.Post to me.Thankyou.

    Ian Court
  • 5 out of five star rating on Trustpilot

    Assistance with change of vehicle registration

    Needed to change the registration on my vehicle so contacted prima via the chatbox. got through to funmi who assisted with this amendment with no issues

    Russell Edwards
  • 5 out of five star rating on Trustpilot

    Simple & straight forward

    Simple, straight forward and change of registration number was completed in minutes. well done zulaikha.

    Allan B
  • 5 out of five star rating on Trustpilot

    We chose prima as they made a previous…

    We chose prima as they made a previous claim on behalf of someone deceased very easy. everyone was kind and considerate. and on calling then to change vehicles they made our process easy once again. even giving a gesture of goodwill when not being able to insure my new vehicle. thanks for making something simple and stress free.

    Kelly Mitchell

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.