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Go to Trustpilot website4.2 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.2 out of five star rating on Trustpilot

TrustScore 4.2


6,035 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Great customer service

    I had great customer service from prima when an issue came up about renewing my car insurance policy. they were kind, patient and understanding. they responded very quickly and helped me to resolve the issue.

    Cecilia
  • 5 out of five star rating on Trustpilot

    Good website

    Good website, information on level of insurance is clearly set out. easy to add add-ons, very fair prices. very happy with the experience.

    Peter Durran
  • 5 out of five star rating on Trustpilot

    Change of vehicle details

    Had to change the vehicle details on my insurance. the whole process was made easy by ropa, who dealt with it efficiently.

    Ann Crisp
  • 5 out of five star rating on Trustpilot

    Easy experience to buy insurance

    Easy experience to buy insurance

    rab bell
  • 5 out of five star rating on Trustpilot

    Very quick and easy

    Very quick and easy

    Tristan Edwards
  • 5 out of five star rating on Trustpilot

    Easy to do and quick with response and…

    Easy to do and quick with response and cert x thank u x

    Mary ryan
  • 5 out of five star rating on Trustpilot

    Did it online easy pease 👍

    Did it online easy pease 👍

    Jim Burn
  • 5 out of five star rating on Trustpilot

    I got so much more with this policy

    I got so much more with this policy. i was quoted by a local insurance company £1700. i nearly dropped off my chair. am very happy with this policy

    Joan
  • 5 out of five star rating on Trustpilot

    Excellent customer service easy to…

    Excellent customer service easy to contact via telephone.

    Derek Micklethwaite
  • 5 out of five star rating on Trustpilot

    Excellent service no problem

    Excellent service no problem

    Henry
  • 5 out of five star rating on Trustpilot

    Simple as

    Easy to do everything at hand simply done in under 5 minutes

    Mr david jackson
  • 5 out of five star rating on Trustpilot

    Very quick on dealing with my policy…

    Very quick on dealing with my policy change exellent thank you.

    Patrick OBrien

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.