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Go to Trustpilot website4.3 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.3 out of five star rating on Trustpilot

TrustScore 4.3


5,724 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Well laid out easy to follow process

    Well laid out easy to follow process

    robert upton
  • 5 out of five star rating on Trustpilot

    I initially started on the chat bot but…

    I initially started on the chat bot but when i requested i was passed to a human, on this occur was olive. olive was great, very responsive and sorted my issue very quickly. great customer service, thank you

    Sarah Clews
  • 5 out of five star rating on Trustpilot

    After a few problems during the day…

    After a few problems during the day with other providers it was very quick and easy with prima thank you

    DoreenSumner
  • 5 out of five star rating on Trustpilot

    Very smooth and hassle free…

    Very smooth and hassle free interaction. customer service was great 100% happy with my experience

    John Hamilton
  • 4 out of five star rating on Trustpilot

    All good thanks

    All good thanks, just a lot of questions 😆

    Claire
  • 5 out of five star rating on Trustpilot

    Steve in london excellent customer service

    Steve in london, very professional.

    Andy Murray
  • 5 out of five star rating on Trustpilot

    Very easy to navigate site

    Very easy to navigate site, very reasonable price

    Lorraine T.
  • 5 out of five star rating on Trustpilot

    Brilliant service

    Very straight forward got the cover i required for a good price

    Adrian Howker
  • 5 out of five star rating on Trustpilot

    Easy to understand.

    Easy to understand.

    James
  • 5 out of five star rating on Trustpilot

    Very straightforward

    Very straightforward, easily understood and all aspects of cover clear and voncise including exemptions.A thoroughly professional service.

    Mr Dodd
  • 5 out of five star rating on Trustpilot

    Easy to navigate online.

    Easy to navigate on line, competitive quotes. so far so good.

    B Osborne
  • 4 out of five star rating on Trustpilot

    Easy to arrange

    Easy to arrange - reasonable price - downside is no windscreen cover when get essentials, and all the rigmarole of going through the add-ons which takes quite some unneccesary time and could make you pack it in

    David Robinson

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.