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Go to Trustpilot website4.2 out of five star rating on Trustpilot

Great value car insurance

Fully comprehensive cover, from only £254.*

defaqto prima reviews

Our Prima, Prima Plus and Prima Premier cover plans are all rated 5 Star by Defaqto.

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Our promise

Insurance that puts you first

We believe in making car insurance work for drivers. That means no confusing small print or complicated claims procedures. Just honest, comprehensive cover, you can rely on.

Value for money

We use our love of data and technology to keep our costs low. Then we pass on these savings to you.

Made to suit you

Choose a cover plan to suit your needs and budget. Then personalise it, by picking add-ons and how you'd like to pay.

24/7 claims support

Accidents can happen at any time. That’s why we’re always here if you need to make a claim. Speak to a real person, day or night.

Go to Trustpilot website4.2 out of five star rating on Trustpilot

TrustScore 4.2


6,549 reviews

* Showing our four and five star reviews

  • 5 out of five star rating on Trustpilot

    Olive was helpful and considerate

    Olive was helpful and considerate

    Chikezie Grand Ihesiulor
  • 5 out of five star rating on Trustpilot

    Very good service

    Very good service

    Raymond Clarke
  • 5 out of five star rating on Trustpilot

    Very easy process

    Very easy process , and very reasonable cost

    Matthew Paul
  • 4 out of five star rating on Trustpilot

    All inclusive

    The experience was fine and the prices great. an improvement could be an extra box adding when going thru the extras i.E. motor expenses. breakdown cover. put a box that says covered elsewhere

    Maureen Foster
  • 5 out of five star rating on Trustpilot

    How to insure a car with ease

    It was very easy to sought out my car insurance needs and to insure my car

    Roger
  • 5 out of five star rating on Trustpilot

    Brilliant service by farhan

    Farhan was very efficient, sorted my problem out very quickly. thank you.

    Katie
  • 5 out of five star rating on Trustpilot

    Was able to answer my query fully and…

    Was able to answer my query fully and quickly

    Karen
  • 5 out of five star rating on Trustpilot

    Once i got thru to a human my…

    Once i got thru to a human my experience was first class, but doing whatsapp chat with a robot is awful, took me longer to get thru prelim chat with a machine and about half the time chatting to a person to sort out my enquiry. i have given review a five simply for the person who sorted out my enquiry , i would give no star at all for the long winded way of getting to a person

    Pauline Turnock
  • 5 out of five star rating on Trustpilot

    Best price

    Best price. easy to understand and all the main things i wanted in my cover were easy to see and price.

    J Clark
  • 5 out of five star rating on Trustpilot

    Easy enough to complete

    Easy enough to complete ,i am a complete novice when it comes to anything technical

    Kay Caddy
  • 5 out of five star rating on Trustpilot

    Speedy response and effective action

    Speedy response and effective action. great communication, much appreciated.

    Tim Flood
  • 5 out of five star rating on Trustpilot

    Excellent information provided by…

    Excellent information provided by summi, and documents forwarded as requested.

    Mrs E.Allen

Covers you for all the important stuff

We offer a choice of comprehensive car insurance plans. Here's a quick look at what our classic Prima plan covers...

If your car is damaged or stolen, we'll repair it, replace it or pay you its market value.

We'll keep you on the road while your own car is getting fixed by a Prima-approved repairer.

If your windows or windscreen need a repair or replacement, you'll just pay a small excess. We'll cover the rest.

If you or your partner are seriously hurt in an accident in your car, we'll pay £5,000 in accident support.

Keep your no claims bonus and get back your excess if you're hit by an uninsured driver.

For up to 90 days, you'll enjoy the same level of cover as at home when driving abroad in the EU and selected countries.

If your belongings are lost or damaged in an accident, fire of theft in your car, we'll pay up to £250.

If you're over 25 and eligible, you'll have third party cover to drive someone else's car.

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Join millions of drivers who count on us

  • Trusted since 2015

    Our story began in Italy, where we’re now the largest online car insurance provider.

  • Based here in the UK

    We might be Italian-founded, but we’ve built an expert team in London to serve our UK drivers.

  • FCA regulated

    We're authorised and regulated by the Financial Conduct Authority (FCA). They set the standards for protecting customers across UK financial services.

Common questions

Find answers to things that drivers often ask us.

Yes. When you get a quote with us, you can personalise your cover and boost your protection, by adding on extras like:

  • Motor legal cover
  • RAC breakdown cover
  • Upgraded courtesy car cover

Some of our car insurance plans even have these add-ons bundled in. For example, our Prima Premier car insurance includes motor legal cover and breakdown cover.

We try to cover the important stuff. But with all our car insurance plans, you won’t be covered if:

  • Someone not named on your policy drives your car
  • You drive without a valid driving licence
  • You drive under the influence of drink or drugs
  • Your car’s left unlocked or with the keys inside
  • You fill up with the wrong fuel

For full details of what is and isn’t included with your cover, you should check your Policy Wording. You’ll see this document when you get a quote with us. We’ll also email you a copy once you’ve bought your policy.


All the car insurance cover plans we offer are fully comprehensive.

This means that you’re covered for damage to your car, as well as any damage to other people (“third parties”) or their property.

We don’t offer third-party only cover.

*10% of our new customers paid £254 or less for our Prima car insurance in January 2026.